You may return any item bought from our standard range* within 30 days of delivery providing it is in the original packaging and suitable for resale. The carriage charge will be at your expense. However, we will pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered, altered, badged or printed
- Goods that have been assembled in line with your requirements
- Goods that have been specially procured in line with your requirements and do not form part of our standard range
Please note that, where applicable, returns placed via the website will carry a reduced handling charge equivalent to 25% of the value of the returned item (normally 33%) unless we delivered the item in error or the item is proven to be faulty.
This does not affect your statutory rights.